Billing Rates and Collections Policies

Basic - $85 to show includes transit and 1 hour technical assistance.
Additional time is $21.25 / quarter hour rounded to the quarter.

Volume rate - Call.

Shop Rate - $65/hour Minimum shop rate for diagnostics – $32.50

Billing, invoicing and collections.

All invoices are due on receipt.

If a system as quoted is accepted we require payment before delivery of hardware or software. We will invoice at time of quote or bid acceptance. Specific components may change between invoicing and delivery due to availability or technical issues. If a price adjustment is necessary because of a change we will notify you by phone or e-mail. All hardware and software sales are final. Products can be returned within 30 days of date of purchase for credit. We will make every effort to delivery on timely basis.

Labor as quoted is always an estimate unless we put in writing that the project will be done for a set amount or flat rate. Processes and procedures vary in time requirements for a multitude of factors. Analysis takes time as does, upon occasion, research. We will charge for research time if it is critical to a problem resolution or is extraordinary in time consumption. We are not responsible for unforeseen or unknown circumstances.

Data recovery or installing legacy software on new systems are situations that take as long as they take. We expect to bill and get paid for all time related to such projects as they can be very complicated and extraordinarily technical.

Some companies require a purchase order. We highly recommend a purchase order system to approve work requested. In lieu of a purchase order, an authorized signature on a quote is acceptable.

For most projects we will bill for our time weekly. These invoices are due on receipt.

All sales are final. We will give credit for returned products. We accept returns for 2 reasons.

• Firstly, if a delivered product is bad or defective out of the box, i.e. DOA, we will take it and return it to our distributor for replacement
• Secondly, if a product delivered was different than promised and unacceptable as a substitute.

Software once opened, i.e. factory seal is broken, is not returnable under any circumstances.

We accept cash, personal check, company check, Visa, MasterCard, and American Express.

We very much appreciate your business.